Consumer Rights and Issues

The legal process used to resolve disputes when a business fails to meet its obligations is called consumer rights civil litigation. The disputes can be related to refund refusals, delivering faulty goods, or providing poor service. Sunrise Solicitors can help customers with consumer rights and provide expert legal advice that can help achieve a favourable outcome.  

What Are Your Consumer Rights in the UK? 

In the UK, consumer rights mean the legal protections an individual has when buying goods, services, or digital content. These rights ensure that what you purchase is of good quality, functional, according to description, and safe to use. Under the Consumer Right Act 2015, if something goes wrong, consumers can claim a refund, repair, or replacement.  

Consumer Rights Act 2015 

The specific rights and remedies available to consumers when purchasing goods, digital content or services are set out in the Consumer Rights Act 2015, which came into force on 1 October 2015. It covers what happens when products are faulty, ensures services must be carried out with reasonable care and skill, and introduces a right to repair or replace faulty digital content. It also addresses unfair contract terms and allows enforcers more flexibility on how to protect consumers’ rights. The law is designed to make the rights clear to consumers and businesses.  

New Protections Under the DMCC Act 2024 

The UK law, “The Digital Markets, Competition and Consumers Act 2024 (DMCC)” is designed to strengthen consumer protection, promote fair competition, and regulate digital markets. From April 2025, a few changes were implemented in the DMCC Act 2024, which are as follows: 

• Stronger protection against unfair trading, such as fake reviews and misleading prices 
• Ban on fake reviews and Drip pricing  
• Clear Rules for Invitations to Purchase 
• Protection for vulnerable consumers 

Common Consumer Rights Issues We Resolve 

Sunrise Solicitors can help you resolve the following consumer right issues: 

Faulty Goods and Refund Disputes 

In the UK, if a consumer receives a faulty product, they are entitled to a full refund within 30 days. After this time, the retailer must be given a chance to repair or replace it. If that fails, they can request a refund. Sometimes, retailers might refuse to refund the faulty products or blame the manufacturer for the fault. In this case Sunrise Solicitors’ expert team can help resolve retailer disputes and provide guidance to tackle retailer refusals by helping you reach a fair resolution.  

Unfair Trading Practices 

Fake reviews and Drip pricing are both included in the unfair trading practices under the DMCC Act 2024. Fake reviews are false reviews that are used to mislead a customer about a product or service. Drip pricing is when a business initially advertises a low price for a product or service but later adds extra charges before payment. Sunrise Solicitors can help challenge unfair pricing, our reliable team of expert solicitors can provide guidance throughout this process and help you win your case.  

Poor Service and Contract Breaches 

Under the Consumer Act 2015, when a consumer pays for a service, they have the right that the service will be carried out with reasonable care and skill, time and price. If the service is not according to the standard, then it is a breach of contract. In some cases, one can choose litigation to recover the losses and damages. To resolve such issues related to poor service or breach of contract, Sunrise Solicitors can help you by providing you with expert guidance throughout the process.  

Why Civil Litigation for Consumer Disputes? 

Under the Consumer Right Act 2015, every consumer has the right to challenge unfair treatment, faulty goods, or poor service. If the retailer refuses to provide you with a refund or repair, civil litigation can be used to resolve consumer disputes.  

When Retailers Ignore Your Rights 

Retailers can refuse to provide you with a refund, repair or replacement, so you have the right to take legal action. You can also report the retailer to the Trading Standards if they try to stop you from using your legal rights.  

Small Claims Court vs. Solicitor Support 

To resolve the issue related to faulty goods, bad service, or a broken contract, a simple and affordable method known as small claims can be used. This provides you with the opportunity to handle the case yourself and you do not need to pay any solicitor fees. However, having a solicitor’s support throughout the process of a civil dispute can help you gather the right evidence, prepare your case properly, and increase your chances of winning. For expert legal guidance, visit Sunrise Solicitors and Book an appointment.  

How We Fight for Your Consumer Rights 

Sunrise Solicitors is committed to helping you fight for your consumer rights. Our team of experienced solicitors provides practical support and clear legal guidance at every step.  

Here’s how we can help: 

• Provide a Free Case Assessment 
• Help with Negotiation or Court Action 
• Winning Your Refund or Remedy 

Costs of Consumer Rights Litigation

When taking legal action, it is crucial to understand litigation costs. These include costs related to civil litigation cases, which can be solicitor’s fees and court fees. Sunrise Solicitors is committed to transparent pricing, our expert solicitors explain all costs upfront, and there are no hidden costs and charges.  

Affordable Fixed Fees and No Win No Fee 

Fixed fee is a set price for a legal service which includes no hidden charges or hourly fee.  A No Win No Fee agreement is called a Conditional Fee Agreement (CFA) it means you only pay a fee to the solicitor if you win your case. At Sunrise Solicitors, we provide legal support and help you fight for your rights. Our trustworthy solicitors provide guidance every step of the way and help you win your case.  

Court Fees vs. Claim Value 

A court fee is the amount of money to start a case. The court fee depends on your claim value. The claim’s value is the amount of money you ask the court to award you. The bigger your claim, the higher the court fee will be. Sunrise Solicitors simplifies this process by telling you the exact fees required for your case. Our reliable service makes us your best choice. Call us today and get free expert advice.  

Why Choose Sunrise Solicitors for Consumer Litigation? 

At Sunrise Solicitors, our expert solicitors, make the complex process of consumer litigation easy to understand and quick to act on. Our team of consumer law experts help you deal with all types of consumer litigation cases, whether they are related to faulty goods, bad service, or unfair pricing. We provide quick solutions with transparent pricing and guide you through each step, helping you win your case. Let us help you fight for your rights and achieve a favourable outcome. Book an appointment today!  

FAQs: Consumer Rights Litigation Answered 

What if a retailer refuses my refund under the Consumer Rights Act? 

If a retailer refuses a refund, you can opt for a small claims court or civil litigation.  

Is it worth instruct a solicitor for a small consumer dispute? 

You can hire a solicitor for small consumer disputes if the case becomes too challenging and the retailer refuses to cooperate. 

How long does consumer litigation take? 

It depends on the complexity of the case; it can take up to a few weeks to months.  

Can I sue for fake reviews or drip pricing? 

Yes, you can sue for fake reviews or drip pricing. 

What evidence do I need for a consumer rights claim? 

As general advice you will need proof of purchase; it could be a sales receipt, bank statement, or packaging. For specific advice contact us today.