- Consumer Rights:
- Consumers have rights to receive satisfactory goods and services, protected by laws like the Consumer Rights Act in the UK.
- Product Liability:
- Manufacturers and sellers are liable for defective products, and consumers can seek compensation for harm or damage caused.
- Misrepresentation and Unfair Practices:
- Consumers are protected against misleading advertising and unfair commercial practices.
- Consumer Contracts:
- Transparent and fair consumer contracts are essential, and consumers have the right to challenge ambiguous or unfair terms.
- Dispute Resolution:
- Consumers have various avenues for dispute resolution, including Alternative Dispute Resolution (ADR), ombudsman services, and small claims courts, providing accessible options beyond traditional litigation.