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Consumer issues (Goods / Services)


  • Consumer Rights:
    • Consumers have rights to receive satisfactory goods and services, protected by laws like the Consumer Rights Act in the UK.
  • Product Liability:
    • Manufacturers and sellers are liable for defective products, and consumers can seek compensation for harm or damage caused.
  • Misrepresentation and Unfair Practices:
    • Consumers are protected against misleading advertising and unfair commercial practices.
  • Consumer Contracts:
    • Transparent and fair consumer contracts are essential, and consumers have the right to challenge ambiguous or unfair terms.
  • Dispute Resolution:
    • Consumers have various avenues for dispute resolution, including Alternative Dispute Resolution (ADR), ombudsman services, and small claims courts, providing accessible options beyond traditional litigation.


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